{"id":2,"date":"2025-06-10T05:54:33","date_gmt":"2025-06-10T05:54:33","guid":{"rendered":"https:\/\/support-room4u.ch\/?page_id=2"},"modified":"2026-01-21T09:28:16","modified_gmt":"2026-01-21T09:28:16","slug":"help-center","status":"publish","type":"page","link":"https:\/\/support-room4u.ch\/en\/","title":{"rendered":"Help centre"},"content":{"rendered":"<p>[et_pb_section fb_built=\u201c1\u2033 admin_label=\u201csection\u201c _builder_version=\u201c4.20.2\u2033 custom_padding=\u201c||0px||false|false\u201c global_colors_info=\u201c{}\u201c][et_pb_row admin_label=\u201crow\u201c _builder_version=\u201c4.20.2\u2033 background_size=\u201cinitial\u201c background_position=\u201ctop_left\u201c background_repeat=\u201crepeat\u201c width=\u201c100%\u201c max_width=\u201c100%\u201c custom_padding=\u201c0px||0px||false|false\u201c global_colors_info=\u201c{}\u201c][et_pb_column type=\u201c4_4\u2033 _builder_version=\u201c4.16\u2033 custom_padding=\u201c|||\u201c global_colors_info=\u201c{}\u201c custom_padding__hover=\u201c|||\u201c][et_pb_text _builder_version=\u201c4.20.2\u2033 _module_preset=\u201cdefault\u201c header_text_align=\u201ccentre\u201c header_font_size=\u201c36px\u201c header_font_size_tablet=\u201c50px\u201c header_font_size_phone=\u201c22px\u201c header_font_size_last_edited=\u201con|desktop\u201c global_colors_info=\u201c{}\u201c]<\/p>\n<h1>Help Centre ROOM4U<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201c1\u2033 _builder_version=\u201c4.20.2\u2033 _module_preset=\u201cdefault\u201c custom_padding=\u201c20px||||false|false\u201c global_colors_info=\u201c{}\u201c][et_pb_row _builder_version=\u201c4.20.2\u2033 _module_preset=\u201cdefault\u201c width_tablet=\u201c\u201c width_phone=\u201c90%\u201c width_last_edited=\u201con|phone\u201c max_width=\u201c700px\u201c max_width_tablet=\u201c700px\u201c max_width_phone=\u201c100%\u201c max_width_last_edited=\u201con|phone\u201c module_alignment=\u201ccentre\u201c global_colors_info=\u201c{}\u201c][et_pb_column type=\u201c4_4\u2033 _builder_version=\u201c4.20.2\u2033 _module_preset=\u201cdefault\u201c global_colors_info=\u201c{}\u201c][et_pb_code _builder_version=\u201c4.20.2\u2033 _module_preset=\u201cdefault\u201c custom_padding=\u201c50px|50px|50px|50px|50px|true|true\u201c custom_padding_tablet=\u201c50px|50px|50px|50px|50px|true|true\u201c custom_padding_phone=\u201c10px|10px|10px|10px|true|true\u201c custom_padding_last_edited=\u201con|phone\u201c border_radii=\u201con|40px|40px|40px|40px\u201c border_width_all=\u201c2px\u201c border_radii_tablet=\u201con|40px|40px|40px|40px\u201c border_radii_phone=\u201con|5px|5px|5px|5px\u201c border_radii_last_edited=\u201con|phone\u201c border_width_all_tablet=\u201c2px\u201c border_width_all_phone=\u201c1px\u201c border_width_all_last_edited=\u201con|phone\u201c global_colors_info=\u201c{}\u201c]<div class='fluentform ff-default fluentform_wrapper_3 ffs_default_wrap'><form data-form_id=\"3\" id=\"fluentform_3\" class=\"frm-fluent-form fluent_form_3 ff-el-form-top ff_form_instance_3_1 ff-form-loading ff-form-has-steps ff_has_v3_recptcha ffs_default\" data-form_instance=\"ff_form_instance_3_1\" method=\"POST\" data-recptcha_key=\"6LfXxWQrAAAAAFqwIH3vhkZ63XEw5wpfTxmhJcJd\" action=\"\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Help centre<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='2' \/><input type=\"hidden\" id=\"_fluentform_3_fluentformnonce\" name=\"_fluentform_3_fluentformnonce\" value=\"604a032dd4\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/2\" \/><div class='ff-step-container' data-name=\"step_start-3_37\" data-disable_auto_focus=\"yes\" data-enable_auto_slider=\"no\" data-enable_step_data_persistency=\"no\" data-enable_step_page_resume=\"no\" data-animation_type=\"none\" ><span class='ff_step_start'><\/span><div class='ff-step-body'><div class=\"fluentform-step active\" data-name=\"step_start-3_37\" data-disable_auto_focus=\"yes\" data-enable_auto_slider=\"no\" data-enable_step_data_persistency=\"no\" data-enable_step_page_resume=\"no\" data-animation_type=\"none\" ><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-3_1\" ><p style=\"text-align: center\">I'm <span style=\"color: #ef7d00\">Roomy<\/span>, your digital assistant. I support you in getting answers to your questions quickly.<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='Back'>Back<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Next'>Next<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_2\" ><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-3_3\" ><p>Firstly, please let me know on which <span style=\"color: #ed7112\">Location <\/span>You are here.<\/p><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label   aria-label=\"Your location\">Your location<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_1_51bb4cdd89d64d96e7055c67c93683a6'><input  type=\"radio\" name=\"input_radio_1\" data-name=\"input_radio_1\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Spreitenbach\"  id='input_radio_1_51bb4cdd89d64d96e7055c67c93683a6' aria-label='Spreitenbach' aria-invalid='false' aria-required=\"true\"> <span>Spreitenbach<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_1_6feb8d1547cdbe9c56c6a22765309c0e'><input  type=\"radio\" name=\"input_radio_1\" data-name=\"input_radio_1\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Elsau\"  id='input_radio_1_6feb8d1547cdbe9c56c6a22765309c0e' aria-label='Elsau' aria-invalid='false' aria-required=\"true\"> <span>Elsau<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_1_4a08fd3be7b1485dcdd1ec4b94f5e0e9'><input  type=\"radio\" name=\"input_radio_1\" data-name=\"input_radio_1\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Kreuzlingen\"  id='input_radio_1_4a08fd3be7b1485dcdd1ec4b94f5e0e9' aria-label='Kreuzlingen' aria-invalid='false' aria-required=\"true\"> <span>Kreuzlingen<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_1_e241e4a6b71e5f17ef0f601a73f5e6b0'><input  type=\"radio\" name=\"input_radio_1\" data-name=\"input_radio_1\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Allschwil\"  id='input_radio_1_e241e4a6b71e5f17ef0f601a73f5e6b0' aria-label='Allschwil' aria-invalid='false' aria-required=\"true\"> <span>Allschwil<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_1_ca00028a0c3d6ff9b94d0df9ff041b38'><input  type=\"radio\" name=\"input_radio_1\" data-name=\"input_radio_1\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Schaffhausen\"  id='input_radio_1_ca00028a0c3d6ff9b94d0df9ff041b38' aria-label='Schaffhausen' aria-invalid='false' aria-required=\"true\"> <span>Schaffhausen<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-3_4\" ><p style=\"text-align: center\">If you are not yet a Room4U user and are interested in our premises, you will find all the relevant information on our website. You can also contact us by telephone during our office hours on 044 545 50 00 (Mon-Fri 08:00-12:00 &amp; 13:00-16:30).<\/p><\/div><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-3_5\" ><p style=\"text-align: center\"><a href=\"https:\/\/room4u.ch\" target=\"_blank\" rel=\"noopener\">Website<\/a><\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='Back'>Back<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Next'>Next<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_6\" ><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label   aria-label=\"Please select your problem below:\">Please select your problem below:<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_7b539fcd011c8b00a6d0d7cce24d84c5'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich kann das Geb\u00e4ude nicht betreten.\"  id='input_radio_7b539fcd011c8b00a6d0d7cce24d84c5' aria-label='I can&#039;t enter the building.' aria-invalid='false' aria-required=\"true\"> <span>I can't enter the building.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_c4c2054d5f275015e104f7b30408ed45'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Wann kann ich meinen Raum \u00fcbernehmen oder abgeben?\"  id='input_radio_c4c2054d5f275015e104f7b30408ed45' aria-label='When can I take over or hand over my room?' aria-invalid='false' aria-required=\"true\"> <span>When can I take over or hand over my room?<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_fdd6cf7eaaa9b9e47daf69af2f18f378'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich m\u00f6chte mich \u00fcber einen anderen Nutzer beschweren.\"  id='input_radio_fdd6cf7eaaa9b9e47daf69af2f18f378' aria-label='I would like to complain about another user.' aria-invalid='false' aria-required=\"true\"> <span>I would like to complain about another user.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_26f8b8eec40222f3e2531d6d261bbfaf'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich habe ein Problem mit meinem Raum.\"  id='input_radio_26f8b8eec40222f3e2531d6d261bbfaf' aria-label='I have a problem with my room.' aria-invalid='false' aria-required=\"true\"> <span>I have a problem with my room.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_53304c90864a6f1f9d45f9e861b50523'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich m\u00f6chte meinen Raum k\u00fcndigen.\"  id='input_radio_53304c90864a6f1f9d45f9e861b50523' aria-label='I would like to cancel my room.' aria-invalid='false' aria-required=\"true\"> <span>I would like to cancel my room.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check- ff_item_selected'><label class='ff-el-form-check-label' for='input_radio_6e6a7514bcc4e8b01f8b907da7100885'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" checked=\"1\" value=\"Wo kann ich meinen M\u00fcll entsorgen?\"  id='input_radio_6e6a7514bcc4e8b01f8b907da7100885' aria-label='Where can I dispose of my rubbish?' aria-invalid='false' aria-required=\"true\"> <span>Where can I dispose of my rubbish?<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_0aee42b9b472a60d7566fe1483b3ae5e'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich habe keinen Strom mehr in meinem Raum.\"  id='input_radio_0aee42b9b472a60d7566fe1483b3ae5e' aria-label='I have no more electricity in my room.' aria-invalid='false' aria-required=\"true\"> <span>I have no more electricity in my room.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_cc80ca6f38fa633d2eaedd05066d1eec'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich habe ein Problem mit der Ladestation\"  id='input_radio_cc80ca6f38fa633d2eaedd05066d1eec' aria-label='I have a problem with the charging station' aria-invalid='false' aria-required=\"true\"> <span>I have a problem with the charging station<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_3e916319132e4027eb957ca6db2f753a'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Mein Problem ist hier nicht aufgef\u00fchrt.\"  id='input_radio_3e916319132e4027eb957ca6db2f753a' aria-label='My problem is not listed here.' aria-invalid='false' aria-required=\"true\"> <span>My problem is not listed here.<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label   aria-label=\"Please select your problem below:\">Please select your problem below:<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_2_e76f050f5dc24d6feb264199b479c6f0'><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich kann das Geb\u00e4ude nicht betreten.\"  id='input_radio_2_e76f050f5dc24d6feb264199b479c6f0' aria-label='I can&#039;t enter the building.' aria-invalid='false' aria-required=\"true\"> <span>I can't enter the building.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_2_8f12467e9e13ed43912f45af12a7b633'><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Wann kann ich meinen Raum \u00fcbernehmen oder abgeben?\"  id='input_radio_2_8f12467e9e13ed43912f45af12a7b633' aria-label='When can I take over or hand over my room?' aria-invalid='false' aria-required=\"true\"> <span>When can I take over or hand over my room?<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_2_420537c8e35a11e92eebbdc598084010'><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich m\u00f6chte mich \u00fcber einen anderen Nutzer beschweren.\"  id='input_radio_2_420537c8e35a11e92eebbdc598084010' aria-label='I would like to complain about another user.' aria-invalid='false' aria-required=\"true\"> <span>I would like to complain about another user.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_2_84334d31007faf10d829881faee38da1'><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich habe ein Problem mit meinem Raum.\"  id='input_radio_2_84334d31007faf10d829881faee38da1' aria-label='I have a problem with my room.' aria-invalid='false' aria-required=\"true\"> <span>I have a problem with my room.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_2_0792895419affd9ddd9258afeb056ec8'><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich m\u00f6chte meinen Raum k\u00fcndigen.\"  id='input_radio_2_0792895419affd9ddd9258afeb056ec8' aria-label='I would like to cancel my room.' aria-invalid='false' aria-required=\"true\"> <span>I would like to cancel my room.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check- ff_item_selected'><label class='ff-el-form-check-label' for='input_radio_2_a3297250a9f53712cb39843e279a0872'><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" checked=\"1\" value=\"Wo kann ich meinen M\u00fcll entsorgen?\"  id='input_radio_2_a3297250a9f53712cb39843e279a0872' aria-label='Where can I dispose of my rubbish?' aria-invalid='false' aria-required=\"true\"> <span>Where can I dispose of my rubbish?<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_2_14f2f8974db013d882a2b2794163c339'><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich habe keinen Strom mehr in meinem Raum.\"  id='input_radio_2_14f2f8974db013d882a2b2794163c339' aria-label='I have no more electricity in my room.' aria-invalid='false' aria-required=\"true\"> <span>I have no more electricity in my room.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_2_7c7462a1fc146c8e68bce4ca527fd741'><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Mein Problem ist hier nicht aufgef\u00fchrt.\"  id='input_radio_2_7c7462a1fc146c8e68bce4ca527fd741' aria-label='My problem is not listed here.' aria-invalid='false' aria-required=\"true\"> <span>My problem is not listed here.<\/span><\/label><\/div><\/div><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='Back'>Back<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Next'>Next<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_7\" ><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_8\" ><p style=\"text-align: center\">There are several possible reasons why you may be denied access:<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Building opening hours<\/strong><\/span><br \/>Please note that our buildings are closed daily between 00:00 and 06:00. Access is not possible during this time.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Blocked access<\/strong><\/span><br \/>If your user fee has not been paid by the 15th of the month at the latest, your access system will be automatically deactivated. You will have been informed of this by e-mail. To reactivate your access, please contact our administration department during office hours.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Flashing red LED on the door<\/strong><\/span><br \/>If the door flashes red several times and cannot be opened, the door lock battery is discharged. In this case, we will immediately endeavour to rectify the fault within 24 hours. <strong>Please report the incident to us.<\/strong><\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Report incident'>Report incident<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_9\" ><div class='ff-el-group  ff-custom_html has-conditions button-room' tabindex='-1' data-name=\"custom_html-3_10\" ><p style=\"text-align: center\">If your room <span style=\"color: #ed7112\">take over or return<\/span> This is only possible during our office hours.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\">Basel:<\/span><strong> Mon:<\/strong> 08.00 - 09.30 <strong>Tue:<\/strong> 08.00 - 09.00 <strong>Wed:<\/strong> 14.00 - 16.30 <strong>Thu:<\/strong> 17.00 - 19.00 <strong>Fri:<\/strong> 17.00 - 19.00 <strong>Sat:<\/strong> 09.00 - 12.30 <strong>So:<\/strong> Closed<\/p>\n<p style=\"text-align: center\"><a class=\"button-room\" href=\"https:\/\/room4u.ch\/\" target=\"_blank\" rel=\"noopener\">Website<\/a><\/p>\n<p style=\"text-align: center\">If you are at a location where there is a <span style=\"color: #ed7112\">Separate agreement required<\/span> (e.g. Kreuzlingen), please contact us by telephone or e-mail to arrange an individual appointment for acceptance or handover.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions button-room' tabindex='-1' data-name=\"custom_html-3_11\" ><p style=\"text-align: center\">If your room <span style=\"color: #ed7112\">take over or return<\/span> This is only possible during our office hours.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\">Spreitenbach:<\/span>\u00a0<strong>Mon:<\/strong> 11.00 - 13.00 <strong>Tue:<\/strong> 11.00 - 13.00 <strong>Wed:<\/strong> 09.00 - 12.00 <strong>Thu:<\/strong> 16.00 - 19.00 <strong>Fri:<\/strong> 16.00 - 19.00 <strong>Sat:<\/strong> 10.00 - 13.30 <strong>So: <\/strong>Closed<\/p>\n<p style=\"text-align: center\"><a class=\"button-room\" href=\"https:\/\/room4u.ch\/\" target=\"_blank\" rel=\"noopener\">Website<\/a><\/p>\n<p style=\"text-align: center\">If you are at a location where there is a <span style=\"color: #ed7112\">Separate agreement required<\/span> (e.g. Kreuzlingen), please contact us by telephone or e-mail to arrange an individual appointment for acceptance or handover.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions button-room' tabindex='-1' data-name=\"custom_html-3_12\" ><p style=\"text-align: center\">If your room <span style=\"color: #ed7112\">take over or return<\/span> This is only possible during our office hours.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"> Schaffhausen:<\/span>\u00a0<strong>Mon:<\/strong> Closed <strong>Tue:<\/strong> 11.30 - 13.30 <strong>Wed:<\/strong> Closed <strong>Thu:<\/strong> 17.00 - 19.00 <strong>Fri:<\/strong> Closed <strong>Sat:<\/strong> 11.00 - 14.00 <strong>So:<\/strong> Closed<\/p>\n<p style=\"text-align: center\"><a class=\"button-room\" href=\"https:\/\/room4u.ch\/\" target=\"_blank\" rel=\"noopener\">Website<\/a><\/p>\n<p style=\"text-align: center\">If you are at a location where there is a <span style=\"color: #ed7112\">Separate agreement required<\/span> (e.g. Kreuzlingen), please contact us by telephone or e-mail to arrange an individual appointment for acceptance or handover.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions button-room' tabindex='-1' data-name=\"custom_html-3_13\" ><p style=\"text-align: center\">If your room <span style=\"color: #ed7112\">take over or return<\/span> This is only possible during our office hours.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\">Winterthur: <\/span><strong>Mon:<\/strong> 11.30 - 13.30 <strong>Tue:<\/strong> 11.30 - 13.30 <strong>Wed:<\/strong> 10.00 - 13.00 <strong>Thu:<\/strong> 16.00 - 19.00 <strong>Fri:<\/strong> 16.00 - 19.00 <strong>Sat:<\/strong> 10.00 - 13.00 <strong>So:<\/strong> Closed<\/p>\n<p style=\"text-align: center\"><a class=\"button-room\" href=\"https:\/\/room4u.ch\/\" target=\"_blank\" rel=\"noopener\">Website<\/a><\/p>\n<p style=\"text-align: center\">If you are at a location where there is a <span style=\"color: #ed7112\">Separate agreement required<\/span> (e.g. Kreuzlingen), please contact us by telephone or e-mail to arrange an individual appointment for acceptance or handover.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions button-room' tabindex='-1' data-name=\"custom_html-3_14\" ><p style=\"text-align: center\">If your room <span style=\"color: #ed7112\">take over or return<\/span> This is only possible during our office hours.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\">Kreuzlingen: <\/span><strong>No office on site<\/strong><\/p>\n<p style=\"text-align: center\"><a class=\"button-room\" href=\"https:\/\/room4u.ch\/\" target=\"_blank\" rel=\"noopener\">Website<\/a><\/p>\n<p style=\"text-align: center\">If you are at a location where there is a <span style=\"color: #ed7112\">Separate agreement required<\/span> (e.g. Kreuzlingen), please contact us by telephone or e-mail to arrange an individual appointment for acceptance or handover.<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Contact us'>Contact us<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_15\" ><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_16\" ><p style=\"text-align: center\">If there is a problem with another user, we recommend that you first <span style=\"color: #ed7112\">directly with the person concerned<\/span> to clarify. In most cases, a quick solution can be found in this way. If this is not possible or the problem persists, you can contact a <span style=\"color: #ed7112\">written description<\/span> of the incident to us. We will investigate the matter and take further steps if necessary.<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Contact us'>Contact us<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_17\" ><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_18\" ><p style=\"text-align: center\">If there is a problem with your room, you have the following options:<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Damage report<\/strong>:<\/span> Please provide us with a detailed description of the damage and - if possible - a photo. This will make it easier for us to process and speed up the repair.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Other problems<\/strong>:<\/span> If your concern is not related to a claim, please describe your problem in a free text field and we will contact you as soon as possible.<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='My problem has not been resolved'>My problem has not been resolved<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_19\" ><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_20\" ><p style=\"text-align: center\">The cancellation of your room is subject to a notice period of <span style=\"color: #ed7112\">of two weeks to the end of a month<\/span> possible. The cancellation must <span style=\"color: #ed7112\">In writing<\/span> and sent by e-mail to info@room4u.ch or by post to the following address by the 15th of the respective month at the latest:<\/p>\n<p style=\"text-align: center\">Room4U AG<br \/>Im Tubental 4<br \/>8352 Elsau<\/p>\n<p style=\"text-align: center\">You will receive a confirmation from us upon receipt of your cancellation.<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='My problem has not been resolved'>My problem has not been resolved<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_21\" ><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_22\" ><p style=\"text-align: center\">Different waste disposal regulations apply depending on the location:<\/p>\n<p style=\"text-align: center\">\n    <span style=\"color: #ed7112\"><strong>Spreitenbach and Elsau sites:<\/strong><\/span> \n    There is a waste container in front of or next to the building. Please only use the official, chargeable waste bags. Bulky waste may not be disposed of here and must be disposed of independently. Any waste left on the property will be removed at the expense of the person responsible.\n    <br><br>\n    <img decoding=\"async\" src=\"https:\/\/support-room4u.ch\/wp-content\/uploads\/2026\/01\/Container-Elsau.jpg\" alt=\"Container Elsau\" style=\"max-width: 100%;height: auto\">\n<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_23\" ><p style=\"text-align: center\">Different waste disposal regulations apply depending on the location:<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Kreuzlingen site:<\/strong><\/span> There is no centralised waste disposal. Each user is responsible for disposing of their own waste.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_24\" ><p style=\"text-align: center\">Different waste disposal regulations apply depending on the location:<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Allschwil site: <\/strong><\/span>Official rubbish bags are collected on Monday and Thursday evenings along Hagmattstrasse (Room4U entrance, next to the flags). Bulky waste must be disposed of independently.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_25\" ><p style=\"text-align: center\">Different waste disposal regulations apply depending on the location:<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Location Schaffhausen: <\/strong><\/span>A waste container is available in front of the building by the bicycle stand.\nPlease note that only chargeable waste bags may be used.\nThe filled bags must be placed on top of the container. Our team will then dispose of them properly.<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='My problem has not been resolved'>My problem has not been resolved<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_26\" ><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_27\" ><p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Fuse tripped:<\/strong><\/span> A sudden power failure often occurs when too many electrical appliances are connected at the same time or when heavy consumers are connected and an overload of the circuit has been caused by your room. In this case, the fuse has probably blown. The fuse can be switched on again by our team on site during office hours. Please report the incident by e-mail to info@room4u.ch.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\">Basel:<\/span> <strong>Mon:<\/strong> 08.00 - 09.30 <strong>Tue:<\/strong> 08.00 - 09.00 <strong>Wed:<\/strong> 14.00 - 16.30 <strong>Thu:<\/strong> 17.00 - 19.00 <strong>Fri:<\/strong> 17.00 - 19.00 <strong>Sat:<\/strong> 09.00 - 12.30 <strong>So:<\/strong> Closed<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Outstanding electricity bill: <\/strong><\/span>If your <span style=\"color: #ed7112\">Electricity bill<\/span> has not been paid and you have not made payment or contacted us despite several reminders, the electricity has been switched off. In this case, you have been sent written notification of this. Please contact us immediately to discuss the next steps. You can reach us by telephone on 044 545 50 00 or by e-mail at info@room4u.ch.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_28\" ><p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Fuse tripped:<\/strong><\/span> A sudden power failure often occurs when too many electrical appliances are connected at the same time or when heavy consumers are connected and an overload of the circuit has been caused by your room. In this case, the fuse has probably blown. The fuse can be switched on again by our team on site during office hours. Please report the incident by e-mail to info@room4u.ch.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\">Spreitenbach:<\/span>\u00a0<strong>Mon:<\/strong> 11.00 - 13.00 <strong>Tue:<\/strong> 11.00 - 13.00 <strong>Wed:<\/strong> 09.00 - 12.00 <strong>Thu:<\/strong> 16.00 - 19.00 <strong>Fri:<\/strong> 16.00 - 19.00 <strong>Sat:<\/strong> 10.00 - 13.30 <strong>So: <\/strong>Closed<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Outstanding electricity bill: <\/strong><\/span>If your <span style=\"color: #ed7112\">Electricity bill<\/span> has not been paid and you have not made payment or contacted us despite several reminders, the electricity has been switched off. In this case, you have been sent written notification of this. Please contact us immediately to discuss the next steps. You can reach us by telephone on 044 545 50 00 or by e-mail at info@room4u.ch.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_29\" ><p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Fuse tripped:<\/strong><\/span> A sudden power failure often occurs when too many electrical appliances are connected at the same time or when heavy consumers are connected and an overload of the circuit has been caused by your room. In this case, the fuse has probably blown. The fuse can be switched on again by our team on site during office hours. Please report the incident by e-mail to info@room4u.ch.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"> Schaffhausen:<\/span>\u00a0<strong>Mon:<\/strong> Closed <strong>Tue:<\/strong> 11.30 - 13.30 <strong>Wed:<\/strong> Closed <strong>Thu:<\/strong> 17.00 - 19.00 <strong>Fri:<\/strong> Closed <strong>Sat:<\/strong> 11.00 - 14.00 <strong>So:<\/strong> Closed<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Outstanding electricity bill: <\/strong><\/span>If your <span style=\"color: #ed7112\">Electricity bill<\/span> has not been paid and you have not made payment or contacted us despite several reminders, the electricity has been switched off. In this case, you have been sent written notification of this. Please contact us immediately to discuss the next steps. You can reach us by telephone on 044 545 50 00 or by e-mail at info@room4u.ch.<\/p>\n<div id=\"gtx-trans\" style=\"position: absolute;left: 275px;top: 406px\">\n<div class=\"gtx-trans-icon\">\u00a0<\/div>\n<\/div><\/div><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_30\" ><p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Fuse tripped:<\/strong><\/span> A sudden power failure often occurs when too many electrical appliances are connected at the same time or when heavy consumers are connected and an overload of the circuit has been caused by your room. In this case, the fuse has probably blown. The fuse can be switched on again by our team on site during office hours. Please report the incident by e-mail to info@room4u.ch.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\">Winterthur: <\/span><strong>Mon:<\/strong> 11.30 - 13.30 <strong>Tue:<\/strong> 11.30 - 13.30 <strong>Wed:<\/strong> 10.00 - 13.00 <strong>Thu:<\/strong> 16.00 - 19.00 <strong>Fri:<\/strong> 16.00 - 19.00 <strong>Sat:<\/strong> 10.00 - 13.00 <strong>So:<\/strong> Closed<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Outstanding electricity bill: <\/strong><\/span>If your <span style=\"color: #ed7112\">Electricity bill<\/span> has not been paid and you have not made payment or contacted us despite several reminders, the electricity has been switched off. In this case, you have been sent written notification of this. Please contact us immediately to discuss the next steps. You can reach us by telephone on 044 545 50 00 or by e-mail at info@room4u.ch.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_31\" ><p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Fuse tripped:<\/strong><\/span> A sudden power failure often occurs when too many electrical appliances are connected at the same time or when heavy consumers are connected and an overload of the circuit has been caused by your room. In this case, the fuse has probably blown. The fuse can be switched on again by our team on site during office hours. Please report the incident by e-mail to info@room4u.ch.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\">Kreuzlingen:<\/span><strong> No office on site<\/strong><\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Outstanding electricity bill: <\/strong><\/span>If your <span style=\"color: #ed7112\">Electricity bill<\/span> has not been paid and you have not made payment or contacted us despite several reminders, the electricity has been switched off. In this case, you have been sent written notification of this. Please contact us immediately to discuss the next steps. You can reach us by telephone on 044 545 50 00 or by e-mail at info@room4u.ch.<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='My problem has not been resolved'>My problem has not been resolved<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_32\" ><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_33\" ><p style=\"text-align: center\">To activate the charging station, the QR code can be scanned at the charging station and then paid for by credit card or Twint. Of course, charging cards also work. These can be ordered from our operator \u00abAvia Volt\u00bb, for example.<\/p>\n<p style=\"text-align: center\"><a href=\"https:\/\/aviavolt.ch\/products\/chargingcard\/\" target=\"_blank\" rel=\"noopener\">Order charging card<\/a><\/p>\n<p style=\"text-align: center\">If there is a problem with the charging process, the charging station manager is at your disposal:<\/p>\n<p style=\"text-align: center\">Avia Volt<\/p>\n<p style=\"text-align: center\">Phone +41 52 724 01 60<\/p>\n<p style=\"text-align: center\">info@aviavolt.ch<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Contact us'>Contact us<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_34\" ><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_35\" ><p style=\"text-align: center\">If your problem persists, please contact us.<br \/>We will be happy to help you personally.<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Contact us'>Contact us<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_36\" ><div data-type=\"name-element\" data-name=\"names\" class=\"ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell'><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_names_first_name_' id='label_ff_3_names_first_name_' >First name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_3_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"First name\" aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><\/div><div class='ff-t-cell'><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_names_last_name_' id='label_ff_3_names_last_name_' >Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_3_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Name\" aria-invalid=\"false\" aria-required=\"false\"><\/div><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_1\"  class='ff-t-container ff-column-container ff_columns_total_2'><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_email' id='label_ff_3_email' aria-label=\"e-mail\">e-mail<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_3_email\" class=\"ff-el-form-control\" placeholder=\"e-mail\" data-name=\"email\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_phone' id='label_ff_3_phone' aria-label=\"Telephone number\">Telephone number<\/label><\/div><div class='ff-el-input--content'><input name=\"phone\" class=\"ff-el-form-control ff-el-phone ff_el_with_extended_validation\" type=\"tel\" placeholder=\"Telephone number\" data-name=\"phone\" id=\"ff_3_phone\" inputmode=\"tel\"  aria-invalid='false' aria-required=\"false\"><\/div><\/div><\/div><\/div><div class='ff-el-group ff-el-form-hide_label  ff-dropzone'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_image-upload_1' id='label_ff_3_image-upload_1' aria-label=\"Upload image\">Upload image<\/label><\/div><div class='ff-el-input--content'><label for='ff_3_image-upload_1' class='ff_file_upload_holder'><span class='ff_upload_btn ff-btn' tabindex='0'>Upload images<\/span> <input type=\"file\" name=\"image-upload\" id=\"ff_3_image-upload_1\" class=\"ff-el-form-control  ff-screen-reader-element\" accept=\"image\/*\" data-name=\"image-upload\" multiple=\"1\"  aria-invalid='false' aria-required=\"false\"><\/label><\/div><\/div><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_description' id='label_ff_3_description' aria-label=\"Your message\">Your message<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_3_description\" name=\"description\" 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0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Help centre<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='2' \/><input type=\"hidden\" id=\"_fluentform_3_fluentformnonce\" name=\"_fluentform_3_fluentformnonce\" value=\"604a032dd4\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/2\" \/><div class='ff-step-container' data-name=\"step_start-3_37\" data-disable_auto_focus=\"yes\" data-enable_auto_slider=\"no\" data-enable_step_data_persistency=\"no\" data-enable_step_page_resume=\"no\" data-animation_type=\"none\" ><span class='ff_step_start'><\/span><div class='ff-step-body'><div class=\"fluentform-step active\" data-name=\"step_start-3_37\" data-disable_auto_focus=\"yes\" data-enable_auto_slider=\"no\" data-enable_step_data_persistency=\"no\" data-enable_step_page_resume=\"no\" data-animation_type=\"none\" ><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-3_1\" ><p style=\"text-align: center\">I'm <span style=\"color: #ef7d00\">Roomy<\/span>, your digital assistant. I support you in getting answers to your questions quickly.<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='Back'>Back<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Next'>Next<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_2\" ><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-3_3\" ><p>Firstly, please let me know on which <span style=\"color: #ed7112\">Location <\/span>You are here.<\/p><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label   aria-label=\"Your location\">Your location<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_1_63de98195c6e91f743f051d15fc340a5'><input  type=\"radio\" name=\"input_radio_1\" data-name=\"input_radio_1\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Spreitenbach\"  id='input_radio_1_63de98195c6e91f743f051d15fc340a5' aria-label='Spreitenbach' aria-invalid='false' aria-required=\"true\"> <span>Spreitenbach<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_1_f40832140022deb819ccdffab4650a93'><input  type=\"radio\" name=\"input_radio_1\" data-name=\"input_radio_1\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Elsau\"  id='input_radio_1_f40832140022deb819ccdffab4650a93' aria-label='Elsau' aria-invalid='false' aria-required=\"true\"> <span>Elsau<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_1_394c97884f874c271997e54438824c08'><input  type=\"radio\" name=\"input_radio_1\" data-name=\"input_radio_1\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Kreuzlingen\"  id='input_radio_1_394c97884f874c271997e54438824c08' aria-label='Kreuzlingen' aria-invalid='false' aria-required=\"true\"> <span>Kreuzlingen<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_1_4d1f376514298de6ddffc8411f3649d5'><input  type=\"radio\" name=\"input_radio_1\" data-name=\"input_radio_1\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Allschwil\"  id='input_radio_1_4d1f376514298de6ddffc8411f3649d5' aria-label='Allschwil' aria-invalid='false' aria-required=\"true\"> <span>Allschwil<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_1_fdf9b6dfe0e459c146266b2bca60ca41'><input  type=\"radio\" name=\"input_radio_1\" data-name=\"input_radio_1\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Schaffhausen\"  id='input_radio_1_fdf9b6dfe0e459c146266b2bca60ca41' aria-label='Schaffhausen' aria-invalid='false' aria-required=\"true\"> <span>Schaffhausen<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-3_4\" ><p style=\"text-align: center\">If you are not yet a Room4U user and are interested in our premises, you will find all the relevant information on our website. You can also contact us by telephone during our office hours on 044 545 50 00 (Mon-Fri 08:00-12:00 &amp; 13:00-16:30).<\/p><\/div><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-3_5\" ><p style=\"text-align: center\"><a href=\"https:\/\/room4u.ch\" target=\"_blank\" rel=\"noopener\">Website<\/a><\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='Back'>Back<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Next'>Next<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_6\" ><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label   aria-label=\"Please select your problem below:\">Please select your problem below:<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_6a9ab71142c0158cbdcadd6d946c2a0c'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich kann das Geb\u00e4ude nicht betreten.\"  id='input_radio_6a9ab71142c0158cbdcadd6d946c2a0c' aria-label='I can&#039;t enter the building.' aria-invalid='false' aria-required=\"true\"> <span>I can't enter the building.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_168b93dab82ecb77c1d9d3396294cbbb'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Wann kann ich meinen Raum \u00fcbernehmen oder abgeben?\"  id='input_radio_168b93dab82ecb77c1d9d3396294cbbb' aria-label='When can I take over or hand over my room?' aria-invalid='false' aria-required=\"true\"> <span>When can I take over or hand over my room?<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_719968a850fc204a7c20b65f4cfd8990'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich m\u00f6chte mich \u00fcber einen anderen Nutzer beschweren.\"  id='input_radio_719968a850fc204a7c20b65f4cfd8990' aria-label='I would like to complain about another user.' aria-invalid='false' aria-required=\"true\"> <span>I would like to complain about another user.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_a901dbb571a51f079a38be9f0566d2e3'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich habe ein Problem mit meinem Raum.\"  id='input_radio_a901dbb571a51f079a38be9f0566d2e3' aria-label='I have a problem with my room.' aria-invalid='false' aria-required=\"true\"> <span>I have a problem with my room.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_02ac978d00f4b7d91466dcde16f2bfa0'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich m\u00f6chte meinen Raum k\u00fcndigen.\"  id='input_radio_02ac978d00f4b7d91466dcde16f2bfa0' aria-label='I would like to cancel my room.' aria-invalid='false' aria-required=\"true\"> <span>I would like to cancel my room.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check- ff_item_selected'><label class='ff-el-form-check-label' for='input_radio_9170cac1ecb94c07af84e40e3e220e2c'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" checked=\"1\" value=\"Wo kann ich meinen M\u00fcll entsorgen?\"  id='input_radio_9170cac1ecb94c07af84e40e3e220e2c' aria-label='Where can I dispose of my rubbish?' aria-invalid='false' aria-required=\"true\"> <span>Where can I dispose of my rubbish?<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_58df2e9d27080072fc1659ef79b66cd8'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich habe keinen Strom mehr in meinem Raum.\"  id='input_radio_58df2e9d27080072fc1659ef79b66cd8' aria-label='I have no more electricity in my room.' aria-invalid='false' aria-required=\"true\"> <span>I have no more electricity in my room.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_5f377aba8a808ef27be751d1afe591ee'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich habe ein Problem mit der Ladestation\"  id='input_radio_5f377aba8a808ef27be751d1afe591ee' aria-label='I have a problem with the charging station' aria-invalid='false' aria-required=\"true\"> <span>I have a problem with the charging station<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_29ac530f5a618e7f05469f2fe274966a'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Mein Problem ist hier nicht aufgef\u00fchrt.\"  id='input_radio_29ac530f5a618e7f05469f2fe274966a' aria-label='My problem is not listed here.' aria-invalid='false' aria-required=\"true\"> <span>My problem is not listed here.<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label   aria-label=\"Please select your problem below:\">Please select your problem below:<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_2_128ef456bec6b66397a76dd644c4b278'><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich kann das Geb\u00e4ude nicht betreten.\"  id='input_radio_2_128ef456bec6b66397a76dd644c4b278' aria-label='I can&#039;t enter the building.' aria-invalid='false' aria-required=\"true\"> <span>I can't enter the building.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_2_84fa4b2457902e64450d4c2cc30cbea1'><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Wann kann ich meinen Raum \u00fcbernehmen oder abgeben?\"  id='input_radio_2_84fa4b2457902e64450d4c2cc30cbea1' aria-label='When can I take over or hand over my room?' aria-invalid='false' aria-required=\"true\"> <span>When can I take over or hand over my room?<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_2_420f21a905edc0707e7009f5bcdd26c8'><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich m\u00f6chte mich \u00fcber einen anderen Nutzer beschweren.\"  id='input_radio_2_420f21a905edc0707e7009f5bcdd26c8' aria-label='I would like to complain about another user.' aria-invalid='false' aria-required=\"true\"> <span>I would like to complain about another user.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_2_ac69ba580c1be299d1cd53b37b8c83d9'><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich habe ein Problem mit meinem Raum.\"  id='input_radio_2_ac69ba580c1be299d1cd53b37b8c83d9' aria-label='I have a problem with my room.' aria-invalid='false' aria-required=\"true\"> <span>I have a problem with my room.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_2_101db84d52d59e3c8424117de0fbc57e'><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich m\u00f6chte meinen Raum k\u00fcndigen.\"  id='input_radio_2_101db84d52d59e3c8424117de0fbc57e' aria-label='I would like to cancel my room.' aria-invalid='false' aria-required=\"true\"> <span>I would like to cancel my room.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check- ff_item_selected'><label class='ff-el-form-check-label' for='input_radio_2_68784b1de88d673bdbc34f43aadbe64a'><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" checked=\"1\" value=\"Wo kann ich meinen M\u00fcll entsorgen?\"  id='input_radio_2_68784b1de88d673bdbc34f43aadbe64a' aria-label='Where can I dispose of my rubbish?' aria-invalid='false' aria-required=\"true\"> <span>Where can I dispose of my rubbish?<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_2_930c5cad69226b18db60b6c02749ba56'><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Ich habe keinen Strom mehr in meinem Raum.\"  id='input_radio_2_930c5cad69226b18db60b6c02749ba56' aria-label='I have no more electricity in my room.' aria-invalid='false' aria-required=\"true\"> <span>I have no more electricity in my room.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_2_e96abe36dfa7f1d29e097be1cc24facd'><input  type=\"radio\" name=\"input_radio_2\" data-name=\"input_radio_2\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Mein Problem ist hier nicht aufgef\u00fchrt.\"  id='input_radio_2_e96abe36dfa7f1d29e097be1cc24facd' aria-label='My problem is not listed here.' aria-invalid='false' aria-required=\"true\"> <span>My problem is not listed here.<\/span><\/label><\/div><\/div><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='Back'>Back<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Next'>Next<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_7\" ><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_8\" ><p style=\"text-align: center\">There are several possible reasons why you may be denied access:<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Building opening hours<\/strong><\/span><br \/>Please note that our buildings are closed daily between 00:00 and 06:00. Access is not possible during this time.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Blocked access<\/strong><\/span><br \/>If your user fee has not been paid by the 15th of the month at the latest, your access system will be automatically deactivated. You will have been informed of this by e-mail. To reactivate your access, please contact our administration department during office hours.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Flashing red LED on the door<\/strong><\/span><br \/>If the door flashes red several times and cannot be opened, the door lock battery is discharged. In this case, we will immediately endeavour to rectify the fault within 24 hours. <strong>Please report the incident to us.<\/strong><\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Report incident'>Report incident<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_9\" ><div class='ff-el-group  ff-custom_html has-conditions button-room' tabindex='-1' data-name=\"custom_html-3_10\" ><p style=\"text-align: center\">If your room <span style=\"color: #ed7112\">take over or return<\/span> This is only possible during our office hours.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\">Basel:<\/span><strong> Mon:<\/strong> 08.00 - 09.30 <strong>Tue:<\/strong> 08.00 - 09.00 <strong>Wed:<\/strong> 14.00 - 16.30 <strong>Thu:<\/strong> 17.00 - 19.00 <strong>Fri:<\/strong> 17.00 - 19.00 <strong>Sat:<\/strong> 09.00 - 12.30 <strong>So:<\/strong> Closed<\/p>\n<p style=\"text-align: center\"><a class=\"button-room\" href=\"https:\/\/room4u.ch\/\" target=\"_blank\" rel=\"noopener\">Website<\/a><\/p>\n<p style=\"text-align: center\">If you are at a location where there is a <span style=\"color: #ed7112\">Separate agreement required<\/span> (e.g. Kreuzlingen), please contact us by telephone or e-mail to arrange an individual appointment for acceptance or handover.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions button-room' tabindex='-1' data-name=\"custom_html-3_11\" ><p style=\"text-align: center\">If your room <span style=\"color: #ed7112\">take over or return<\/span> This is only possible during our office hours.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\">Spreitenbach:<\/span>\u00a0<strong>Mon:<\/strong> 11.00 - 13.00 <strong>Tue:<\/strong> 11.00 - 13.00 <strong>Wed:<\/strong> 09.00 - 12.00 <strong>Thu:<\/strong> 16.00 - 19.00 <strong>Fri:<\/strong> 16.00 - 19.00 <strong>Sat:<\/strong> 10.00 - 13.30 <strong>So: <\/strong>Closed<\/p>\n<p style=\"text-align: center\"><a class=\"button-room\" href=\"https:\/\/room4u.ch\/\" target=\"_blank\" rel=\"noopener\">Website<\/a><\/p>\n<p style=\"text-align: center\">If you are at a location where there is a <span style=\"color: #ed7112\">Separate agreement required<\/span> (e.g. Kreuzlingen), please contact us by telephone or e-mail to arrange an individual appointment for acceptance or handover.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions button-room' tabindex='-1' data-name=\"custom_html-3_12\" ><p style=\"text-align: center\">If your room <span style=\"color: #ed7112\">take over or return<\/span> This is only possible during our office hours.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"> Schaffhausen:<\/span>\u00a0<strong>Mon:<\/strong> Closed <strong>Tue:<\/strong> 11.30 - 13.30 <strong>Wed:<\/strong> Closed <strong>Thu:<\/strong> 17.00 - 19.00 <strong>Fri:<\/strong> Closed <strong>Sat:<\/strong> 11.00 - 14.00 <strong>So:<\/strong> Closed<\/p>\n<p style=\"text-align: center\"><a class=\"button-room\" href=\"https:\/\/room4u.ch\/\" target=\"_blank\" rel=\"noopener\">Website<\/a><\/p>\n<p style=\"text-align: center\">If you are at a location where there is a <span style=\"color: #ed7112\">Separate agreement required<\/span> (e.g. Kreuzlingen), please contact us by telephone or e-mail to arrange an individual appointment for acceptance or handover.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions button-room' tabindex='-1' data-name=\"custom_html-3_13\" ><p style=\"text-align: center\">If your room <span style=\"color: #ed7112\">take over or return<\/span> This is only possible during our office hours.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\">Winterthur: <\/span><strong>Mon:<\/strong> 11.30 - 13.30 <strong>Tue:<\/strong> 11.30 - 13.30 <strong>Wed:<\/strong> 10.00 - 13.00 <strong>Thu:<\/strong> 16.00 - 19.00 <strong>Fri:<\/strong> 16.00 - 19.00 <strong>Sat:<\/strong> 10.00 - 13.00 <strong>So:<\/strong> Closed<\/p>\n<p style=\"text-align: center\"><a class=\"button-room\" href=\"https:\/\/room4u.ch\/\" target=\"_blank\" rel=\"noopener\">Website<\/a><\/p>\n<p style=\"text-align: center\">If you are at a location where there is a <span style=\"color: #ed7112\">Separate agreement required<\/span> (e.g. Kreuzlingen), please contact us by telephone or e-mail to arrange an individual appointment for acceptance or handover.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions button-room' tabindex='-1' data-name=\"custom_html-3_14\" ><p style=\"text-align: center\">If your room <span style=\"color: #ed7112\">take over or return<\/span> This is only possible during our office hours.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\">Kreuzlingen: <\/span><strong>No office on site<\/strong><\/p>\n<p style=\"text-align: center\"><a class=\"button-room\" href=\"https:\/\/room4u.ch\/\" target=\"_blank\" rel=\"noopener\">Website<\/a><\/p>\n<p style=\"text-align: center\">If you are at a location where there is a <span style=\"color: #ed7112\">Separate agreement required<\/span> (e.g. Kreuzlingen), please contact us by telephone or e-mail to arrange an individual appointment for acceptance or handover.<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Contact us'>Contact us<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_15\" ><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_16\" ><p style=\"text-align: center\">If there is a problem with another user, we recommend that you first <span style=\"color: #ed7112\">directly with the person concerned<\/span> to clarify. In most cases, a quick solution can be found in this way. If this is not possible or the problem persists, you can contact a <span style=\"color: #ed7112\">written description<\/span> of the incident to us. We will investigate the matter and take further steps if necessary.<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Contact us'>Contact us<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_17\" ><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_18\" ><p style=\"text-align: center\">If there is a problem with your room, you have the following options:<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Damage report<\/strong>:<\/span> Please provide us with a detailed description of the damage and - if possible - a photo. This will make it easier for us to process and speed up the repair.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Other problems<\/strong>:<\/span> If your concern is not related to a claim, please describe your problem in a free text field and we will contact you as soon as possible.<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='My problem has not been resolved'>My problem has not been resolved<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_19\" ><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_20\" ><p style=\"text-align: center\">The cancellation of your room is subject to a notice period of <span style=\"color: #ed7112\">of two weeks to the end of a month<\/span> possible. The cancellation must <span style=\"color: #ed7112\">In writing<\/span> and sent by e-mail to info@room4u.ch or by post to the following address by the 15th of the respective month at the latest:<\/p>\n<p style=\"text-align: center\">Room4U AG<br \/>Im Tubental 4<br \/>8352 Elsau<\/p>\n<p style=\"text-align: center\">You will receive a confirmation from us upon receipt of your cancellation.<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='My problem has not been resolved'>My problem has not been resolved<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_21\" ><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_22\" ><p style=\"text-align: center\">Different waste disposal regulations apply depending on the location:<\/p>\n<p style=\"text-align: center\">\n    <span style=\"color: #ed7112\"><strong>Spreitenbach and Elsau sites:<\/strong><\/span> \n    There is a waste container in front of or next to the building. Please only use the official, chargeable waste bags. Bulky waste may not be disposed of here and must be disposed of independently. Any waste left on the property will be removed at the expense of the person responsible.\n    <br><br>\n    <img decoding=\"async\" src=\"https:\/\/support-room4u.ch\/wp-content\/uploads\/2026\/01\/Container-Elsau.jpg\" alt=\"Container Elsau\" style=\"max-width: 100%;height: auto\">\n<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_23\" ><p style=\"text-align: center\">Different waste disposal regulations apply depending on the location:<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Kreuzlingen site:<\/strong><\/span> There is no centralised waste disposal. Each user is responsible for disposing of their own waste.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_24\" ><p style=\"text-align: center\">Different waste disposal regulations apply depending on the location:<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Allschwil site: <\/strong><\/span>Official rubbish bags are collected on Monday and Thursday evenings along Hagmattstrasse (Room4U entrance, next to the flags). Bulky waste must be disposed of independently.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_25\" ><p style=\"text-align: center\">Different waste disposal regulations apply depending on the location:<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Location Schaffhausen: <\/strong><\/span>A waste container is available in front of the building by the bicycle stand.\nPlease note that only chargeable waste bags may be used.\nThe filled bags must be placed on top of the container. Our team will then dispose of them properly.<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='My problem has not been resolved'>My problem has not been resolved<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_26\" ><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_27\" ><p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Fuse tripped:<\/strong><\/span> A sudden power failure often occurs when too many electrical appliances are connected at the same time or when heavy consumers are connected and an overload of the circuit has been caused by your room. In this case, the fuse has probably blown. The fuse can be switched on again by our team on site during office hours. Please report the incident by e-mail to info@room4u.ch.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\">Basel:<\/span> <strong>Mon:<\/strong> 08.00 - 09.30 <strong>Tue:<\/strong> 08.00 - 09.00 <strong>Wed:<\/strong> 14.00 - 16.30 <strong>Thu:<\/strong> 17.00 - 19.00 <strong>Fri:<\/strong> 17.00 - 19.00 <strong>Sat:<\/strong> 09.00 - 12.30 <strong>So:<\/strong> Closed<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Outstanding electricity bill: <\/strong><\/span>If your <span style=\"color: #ed7112\">Electricity bill<\/span> has not been paid and you have not made payment or contacted us despite several reminders, the electricity has been switched off. In this case, you have been sent written notification of this. Please contact us immediately to discuss the next steps. You can reach us by telephone on 044 545 50 00 or by e-mail at info@room4u.ch.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_28\" ><p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Fuse tripped:<\/strong><\/span> A sudden power failure often occurs when too many electrical appliances are connected at the same time or when heavy consumers are connected and an overload of the circuit has been caused by your room. In this case, the fuse has probably blown. The fuse can be switched on again by our team on site during office hours. Please report the incident by e-mail to info@room4u.ch.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\">Spreitenbach:<\/span>\u00a0<strong>Mon:<\/strong> 11.00 - 13.00 <strong>Tue:<\/strong> 11.00 - 13.00 <strong>Wed:<\/strong> 09.00 - 12.00 <strong>Thu:<\/strong> 16.00 - 19.00 <strong>Fri:<\/strong> 16.00 - 19.00 <strong>Sat:<\/strong> 10.00 - 13.30 <strong>So: <\/strong>Closed<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Outstanding electricity bill: <\/strong><\/span>If your <span style=\"color: #ed7112\">Electricity bill<\/span> has not been paid and you have not made payment or contacted us despite several reminders, the electricity has been switched off. In this case, you have been sent written notification of this. Please contact us immediately to discuss the next steps. You can reach us by telephone on 044 545 50 00 or by e-mail at info@room4u.ch.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_29\" ><p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Fuse tripped:<\/strong><\/span> A sudden power failure often occurs when too many electrical appliances are connected at the same time or when heavy consumers are connected and an overload of the circuit has been caused by your room. In this case, the fuse has probably blown. The fuse can be switched on again by our team on site during office hours. Please report the incident by e-mail to info@room4u.ch.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"> Schaffhausen:<\/span>\u00a0<strong>Mon:<\/strong> Closed <strong>Tue:<\/strong> 11.30 - 13.30 <strong>Wed:<\/strong> Closed <strong>Thu:<\/strong> 17.00 - 19.00 <strong>Fri:<\/strong> Closed <strong>Sat:<\/strong> 11.00 - 14.00 <strong>So:<\/strong> Closed<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Outstanding electricity bill: <\/strong><\/span>If your <span style=\"color: #ed7112\">Electricity bill<\/span> has not been paid and you have not made payment or contacted us despite several reminders, the electricity has been switched off. In this case, you have been sent written notification of this. Please contact us immediately to discuss the next steps. You can reach us by telephone on 044 545 50 00 or by e-mail at info@room4u.ch.<\/p>\n<div id=\"gtx-trans\" style=\"position: absolute;left: 275px;top: 406px\">\n<div class=\"gtx-trans-icon\">\u00a0<\/div>\n<\/div><\/div><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_30\" ><p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Fuse tripped:<\/strong><\/span> A sudden power failure often occurs when too many electrical appliances are connected at the same time or when heavy consumers are connected and an overload of the circuit has been caused by your room. In this case, the fuse has probably blown. The fuse can be switched on again by our team on site during office hours. Please report the incident by e-mail to info@room4u.ch.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\">Winterthur: <\/span><strong>Mon:<\/strong> 11.30 - 13.30 <strong>Tue:<\/strong> 11.30 - 13.30 <strong>Wed:<\/strong> 10.00 - 13.00 <strong>Thu:<\/strong> 16.00 - 19.00 <strong>Fri:<\/strong> 16.00 - 19.00 <strong>Sat:<\/strong> 10.00 - 13.00 <strong>So:<\/strong> Closed<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Outstanding electricity bill: <\/strong><\/span>If your <span style=\"color: #ed7112\">Electricity bill<\/span> has not been paid and you have not made payment or contacted us despite several reminders, the electricity has been switched off. In this case, you have been sent written notification of this. Please contact us immediately to discuss the next steps. You can reach us by telephone on 044 545 50 00 or by e-mail at info@room4u.ch.<\/p><\/div><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_31\" ><p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Fuse tripped:<\/strong><\/span> A sudden power failure often occurs when too many electrical appliances are connected at the same time or when heavy consumers are connected and an overload of the circuit has been caused by your room. In this case, the fuse has probably blown. The fuse can be switched on again by our team on site during office hours. Please report the incident by e-mail to info@room4u.ch.<\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\">Kreuzlingen:<\/span><strong> No office on site<\/strong><\/p>\n<p style=\"text-align: center\"><span style=\"color: #ed7112\"><strong>Outstanding electricity bill: <\/strong><\/span>If your <span style=\"color: #ed7112\">Electricity bill<\/span> has not been paid and you have not made payment or contacted us despite several reminders, the electricity has been switched off. In this case, you have been sent written notification of this. Please contact us immediately to discuss the next steps. You can reach us by telephone on 044 545 50 00 or by e-mail at info@room4u.ch.<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='My problem has not been resolved'>My problem has not been resolved<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_32\" ><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_33\" ><p style=\"text-align: center\">To activate the charging station, the QR code can be scanned at the charging station and then paid for by credit card or Twint. Of course, charging cards also work. These can be ordered from our operator \u00abAvia Volt\u00bb, for example.<\/p>\n<p style=\"text-align: center\"><a href=\"https:\/\/aviavolt.ch\/products\/chargingcard\/\" target=\"_blank\" rel=\"noopener\">Order charging card<\/a><\/p>\n<p style=\"text-align: center\">If there is a problem with the charging process, the charging station manager is at your disposal:<\/p>\n<p style=\"text-align: center\">Avia Volt<\/p>\n<p style=\"text-align: center\">Phone +41 52 724 01 60<\/p>\n<p style=\"text-align: center\">info@aviavolt.ch<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Contact us'>Contact us<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_34\" ><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-3_35\" ><p style=\"text-align: center\">If your problem persists, please contact us.<br \/>We will be happy to help you personally.<\/p><\/div><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='My problem has been fixed'>My problem has been fixed<\/button><button style='float: right;'  type='button' data-action='next' class='ff-float-right ff-btn ff-btn-next ff-btn-secondary' aria-label='Contact us'>Contact us<\/button><\/div><\/div><div style='display: none;' class=\"fluentform-step\" data-name=\"form_step-3_36\" ><div data-type=\"name-element\" data-name=\"names\" class=\"ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell'><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_2_names_first_name_' id='label_ff_3_2_names_first_name_' >First name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_3_2_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"First name\" aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><\/div><div class='ff-t-cell'><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_2_names_last_name_' id='label_ff_3_2_names_last_name_' >Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_3_2_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Name\" aria-invalid=\"false\" aria-required=\"false\"><\/div><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_1\"  class='ff-t-container ff-column-container ff_columns_total_2'><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_2_email' id='label_ff_3_2_email' aria-label=\"e-mail\">e-mail<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_3_2_email\" class=\"ff-el-form-control\" placeholder=\"e-mail\" data-name=\"email\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_2_phone' id='label_ff_3_2_phone' aria-label=\"Telephone number\">Telephone number<\/label><\/div><div class='ff-el-input--content'><input name=\"phone\" class=\"ff-el-form-control ff-el-phone ff_el_with_extended_validation\" type=\"tel\" placeholder=\"Telephone number\" data-name=\"phone\" id=\"ff_3_2_phone\" inputmode=\"tel\"  aria-invalid='false' aria-required=\"false\"><\/div><\/div><\/div><\/div><div class='ff-el-group ff-el-form-hide_label  ff-dropzone'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_2_image-upload_2' id='label_ff_3_2_image-upload_2' aria-label=\"Upload image\">Upload image<\/label><\/div><div class='ff-el-input--content'><label for='ff_3_2_image-upload_2' class='ff_file_upload_holder'><span class='ff_upload_btn ff-btn' tabindex='0'>Upload images<\/span> <input type=\"file\" name=\"image-upload\" id=\"ff_3_2_image-upload_2\" class=\"ff-el-form-control  ff-screen-reader-element\" accept=\"image\/*\" data-name=\"image-upload\" multiple=\"1\"  aria-invalid='false' aria-required=\"false\"><\/label><\/div><\/div><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_2_description' id='label_ff_3_2_description' aria-label=\"Your message\">Your message<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_3_2_description\" name=\"description\" id=\"ff_3_2_description\" class=\"ff-el-form-control\" placeholder=\"Your message\" rows=\"3\" cols=\"2\" data-name=\"description\" ><\/textarea><\/div><\/div>        <div class=\"ff-step-t-container ff-inner_submit_container ff-column-container ff_columns_total_2\">\n            <div class=\"ff-t-cell ff-t-column-1\"><div class='step-nav ff_step_nav_last'><button style='float: left;'  type='button' data-action='prev' class='ff-btn ff-btn-prev ff-btn-secondary' aria-label='Back'>Back<\/button><\/div><\/div>\n            <div class=\"ff-t-cell ff-t-column-2\">\n                <div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\"  aria-label=\"Send enquiry\">Send enquiry<\/button><\/div>            <\/div>\n        <\/div>\n        <\/div><\/div><\/div>\n        <\/fieldset><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><div id='fluentform_3_errors' class='ff-errors-in-stack ff_form_instance_3_2 ff-form-loading_errors ff_form_instance_3_2_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_3_2 = {\"id\":\"3\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"asteriskPlacement\":\"asterisk-right\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_3_2\",\"form_id_selector\":\"fluentform_3\",\"rules\":{\"input_radio_1\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}},\"input_radio\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}},\"input_radio_2\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}},\"names[first_name]\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}},\"names[last_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true}},\"email\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"Dieses Feld ist erforderlich\",\"global\":true},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global_message\":\"Dieses Feld muss eine g\\u00fcltige E-Mail-Adresse 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