Help Centre ROOM4U

There are several possible reasons why you may be denied access:

Building opening hours
Please note that our buildings are closed daily between 00:00 and 06:00. Access is not possible during this time.

Blocked access
If your user fee has not been paid by the 15th of the month at the latest, your access system will be automatically deactivated. You will have been informed of this by e-mail. To reactivate your access, please contact our administration department during office hours.

Flashing red LED on the door
If the door flashes red several times and cannot be opened, the door lock battery is discharged. In this case, we will immediately endeavour to rectify the fault within 24 hours. Please report the incident to us.

If there is a problem with another user, we recommend that you first directly with the person concerned to clarify. In most cases, a quick solution can be found in this way. If this is not possible or the problem persists, you can contact a written description of the incident to us. We will investigate the matter and take further steps if necessary.

If there is a problem with your room, you have the following options:

Damage report: Please provide us with a detailed description of the damage and - if possible - a photo. This will make it easier for us to process and speed up the repair.

Other problems: If your concern is not related to a claim, please describe your problem in a free text field and we will contact you as soon as possible.

The cancellation of your room is subject to a notice period of of two weeks to the end of a month possible. The cancellation must In writing and sent by e-mail to info@room4u.ch or by post to the following address by the 15th of the respective month at the latest:

Room4U AG
Im Tubental 4
8352 Elsau

You will receive a confirmation from us upon receipt of your cancellation.

Different waste disposal regulations apply depending on the location:

Spreitenbach and Elsau sites: There is a waste container in front of or next to the building. Please only use the official, chargeable waste bags. Bulky waste may not be disposed of here and must be disposed of independently. Any waste left on the property will be removed at the expense of the person responsible.

Different waste disposal regulations apply depending on the location:

Kreuzlingen site: There is no centralised waste disposal. Each user is responsible for disposing of their own waste.

Different waste disposal regulations apply depending on the location:

Allschwil site: Official rubbish bags are collected on Monday and Thursday evenings along Hagmattstrasse (Room4U entrance, next to the flags). Bulky waste must be disposed of independently.

Different waste disposal regulations apply depending on the location:

Location Schaffhausen: A waste container is available in front of the building by the bicycle stand. Please note that only chargeable waste bags may be used. The filled bags must be placed on top of the container. Our team will then dispose of them properly.

Fuse tripped: A sudden power failure often occurs when too many electrical appliances are connected at the same time or when heavy consumers are connected and an overload of the circuit has been caused by your room. In this case, the fuse has probably blown. The fuse can be switched on again by our team on site during office hours. Please report the incident by e-mail to info@room4u.ch.

Basel: Mon: 08.00 - 09.30 Tue: 08.00 - 09.00 Wed: 14.00 - 16.30 Thu: 17.00 - 19.00 Fri: 17.00 - 19.00 Sat: 09.00 - 12.30 So: Closed

Outstanding electricity bill: If your Electricity bill has not been paid and you have not made payment or contacted us despite several reminders, the electricity has been switched off. In this case, you have been sent written notification of this. Please contact us immediately to discuss the next steps. You can reach us by telephone on 044 545 50 00 or by e-mail at info@room4u.ch.

Fuse tripped: A sudden power failure often occurs when too many electrical appliances are connected at the same time or when heavy consumers are connected and an overload of the circuit has been caused by your room. In this case, the fuse has probably blown. The fuse can be switched on again by our team on site during office hours. Please report the incident by e-mail to info@room4u.ch.

Spreitenbach: Mon: 11.00 - 13.00 Tue: 11.00 - 13.00 Wed: 09.00 - 12.00 Thu: 16.00 - 19.00 Fri: 16.00 - 19.00 Sat: 10.00 - 13.30 So: Closed

Outstanding electricity bill: If your Electricity bill has not been paid and you have not made payment or contacted us despite several reminders, the electricity has been switched off. In this case, you have been sent written notification of this. Please contact us immediately to discuss the next steps. You can reach us by telephone on 044 545 50 00 or by e-mail at info@room4u.ch.

Fuse tripped: A sudden power failure often occurs when too many electrical appliances are connected at the same time or when heavy consumers are connected and an overload of the circuit has been caused by your room. In this case, the fuse has probably blown. The fuse can be switched on again by our team on site during office hours. Please report the incident by e-mail to info@room4u.ch.

Schaffhausen: Mon: Closed Tue: 11.30 - 13.30 Wed: Closed Thu: 17.00 - 19.00 Fri: Closed Sat: 11.00 - 14.00 So: Closed

Outstanding electricity bill: If your Electricity bill has not been paid and you have not made payment or contacted us despite several reminders, the electricity has been switched off. In this case, you have been sent written notification of this. Please contact us immediately to discuss the next steps. You can reach us by telephone on 044 545 50 00 or by e-mail at info@room4u.ch.

Fuse tripped: A sudden power failure often occurs when too many electrical appliances are connected at the same time or when heavy consumers are connected and an overload of the circuit has been caused by your room. In this case, the fuse has probably blown. The fuse can be switched on again by our team on site during office hours. Please report the incident by e-mail to info@room4u.ch.

Winterthur: Mon: 11.30 - 13.30 Tue: 11.30 - 13.30 Wed: 10.00 - 13.00 Thu: 16.00 - 19.00 Fri: 16.00 - 19.00 Sat: 10.00 - 13.00 So: Closed

Outstanding electricity bill: If your Electricity bill has not been paid and you have not made payment or contacted us despite several reminders, the electricity has been switched off. In this case, you have been sent written notification of this. Please contact us immediately to discuss the next steps. You can reach us by telephone on 044 545 50 00 or by e-mail at info@room4u.ch.

Fuse tripped: A sudden power failure often occurs when too many electrical appliances are connected at the same time or when heavy consumers are connected and an overload of the circuit has been caused by your room. In this case, the fuse has probably blown. The fuse can be switched on again by our team on site during office hours. Please report the incident by e-mail to info@room4u.ch.

Kreuzlingen: No office on site

Outstanding electricity bill: If your Electricity bill has not been paid and you have not made payment or contacted us despite several reminders, the electricity has been switched off. In this case, you have been sent written notification of this. Please contact us immediately to discuss the next steps. You can reach us by telephone on 044 545 50 00 or by e-mail at info@room4u.ch.

To activate the charging station, the QR code can be scanned at the charging station and then paid for by credit card or Twint. Of course, charging cards also work. These can be ordered from our operator «Avia Volt», for example.

Order charging card

If there is a problem with the charging process, the charging station manager is at your disposal:

Avia Volt

Phone +41 52 724 01 60

info@aviavolt.ch

If your problem persists, please contact us.
We will be happy to help you personally.