Help Centre ROOM4U Blank mould (#3)I'm Roomy, your digital assistant. I support you in getting answers to your questions quickly.BackNextFirstly, please let me know on which Location You are here.Your location Spreitenbach Elsau Kreuzlingen Allschwil SchaffhausenIf you are not yet a Room4U user and are interested in our premises, you will find all the relevant information on our website. You can also contact us by telephone during our office hours on 044 545 50 00 (Mon-Fri 08:00-12:00 & 13:00-16:30).WebsiteBackNextPlease select your problem below: I can't enter the building. When can I take over or hand over my room? I would like to complain about another user. I have a problem with my room. I would like to cancel my room. Where can I dispose of my rubbish? I have no more electricity in my room. My problem is not listed here.BackNextThere are several possible reasons why you may be denied access: Building opening hoursPlease note that our buildings are closed daily between 00:00 and 06:00. Access is not possible during this time. Blocked accessIf your user fee has not been paid by the 15th of the month at the latest, your access system will be automatically deactivated. You will have been informed of this by e-mail. To reactivate your access, please contact our administration department during office hours. Flashing red LED on the doorIf the door flashes red several times and cannot be opened, the door lock battery is discharged. In this case, we will immediately endeavour to rectify the fault within 24 hours.My problem has been fixedMy problem has not been resolvedIf your room take over or return This is only possible during our office hours. These can be found on the information board at the main entrance as well as on our website. Website If you are at a location where there is a Separate agreement required (e.g. Kreuzlingen), please contact us by telephone or e-mail to arrange an individual appointment for acceptance or handover.My problem has been fixedContact usIf there is a problem with another user, we recommend that you first directly with the person concerned to clarify. In most cases, a quick solution can be found in this way. If this is not possible or the problem persists, you can contact a written description of the incident to us. We will investigate the matter and take further steps if necessary.My problem has been fixedContact usIf there is a problem with your room, you have the following options: Damage report: Please provide us with a detailed description of the damage and - if possible - a photo. This will make it easier for us to process and speed up the repair. Other problems: If your concern is not related to a claim, please describe your problem in a free text field and we will contact you as soon as possible.My problem has been fixedMy problem has not been resolvedThe cancellation of your room is subject to a notice period of of two weeks to the end of a month possible. The cancellation must In writing and sent by e-mail to info@room4u.ch or by post to the following address by the 15th of the respective month at the latest: Room4U AGIm Tubental 48352 Elsau You will receive a confirmation from us upon receipt of your cancellation.My problem has been fixedMy problem has not been resolvedDifferent waste disposal regulations apply depending on the location: Spreitenbach and Elsau sites: There is a waste container in front of or next to the building. Please only use the official, chargeable waste bags. Bulky waste may not be disposed of here and must be disposed of independently. Any waste left on the property will be removed at the expense of the person responsible.Different waste disposal regulations apply depending on the location: Kreuzlingen site: There is no centralised waste disposal. Each user is responsible for disposing of their own waste.Different waste disposal regulations apply depending on the location: Allschwil site: Official rubbish bags are collected on Monday and Thursday evenings along Hagmattstrasse (Room4U entrance, next to the flags). Bulky waste must be disposed of independently.Different waste disposal regulations apply depending on the location: Location Schaffhausen: A green waste container is available. General waste disposal is not provided, so each user must dispose of their own waste.My problem has been fixedMy problem has not been resolvedIf your Electricity bill has not been paid and you have not made payment or contacted us despite several reminders, the electricity has been switched off. In this case, you have been sent written notification of this. Please contact us immediately to discuss the next steps. You can reach us by telephone on 044 545 50 00 or by e-mail at info@room4u.ch.My problem has been fixedContact usIf your problem persists, please contact us.We will be happy to help you personally.My problem has been fixedContact usFirst nameNamee-mailTelephone numberUpload imageUpload images Your message Back Send enquiry
